ICT (Information and Communication Technology)

Citec provides information creation and management solutions for our customers in the ICT industry.

Our customers struggle with issues such as information availability, data accuracy, the costs of producing and managing information. Our solutions provide answers to these challenges by managing the entire life-cycle of the company’s internal and customer information. With our help, companies can offer to their own customers the right information content through the right channels, as well as cost-efficiently manage the information flows inside their own organisation.

Citec has a wide experience in making information strategies for our customers that define the optimal ways for creating and managing company and product/service information. We have a strong record of managing product data (PDM), creating and managing product/service information, managing subsupplier data and supporting sales and marketing interfaces. We also help our customers in employing social media tools to information management use (e.g. tacit information and feedback channels) as well as managing information flows in agile environments.

Our references from over 10 years in the ICT business show that we can provide up to 40% savings to our customers by improving modular documentation reuse and information creation and management processes.

Well-managed information - a competitive advantage

The ICT business is a fiercely competitive and quickly evolving business characterized by innovation. New services and products ranging from consumer products to complex network equipment products and cloud services enter the market all the time. With world-class product or service information you will have an advantage in the market. Accurate, visual, up-to-date information makes it easy for your customers to find reliable data and use your services and products.

The right approach

Our motto is that information should be created once, and used for many purposes. Intelligent content management coupled with a modular approach makes it possible to reuse information flexibly - inside your organisation and for various customer outputs. When information is designed the right way the first time, it can be used in various contexts, such as user guidelines, maintenance instructions, marketing material and training purposes.

Reuse makes the product information more consistent, and also reduces the cost of keeping the information up-todate. In short, it helps your company speak with one voice, cost-efficiently. We use graphics and multimedia intelligently to communicate even the most complex ideas easily. This also reduces translation costs.

ICT services

Consultation - information strategy

Information strategy

Information project management

Managing tacit information and feedback loops

Information creation

Product/service information creation

Visualisation and multimedia

Learning solutions - classroom training, e-Learning, tutorials

Translations and localisation

Documentation usability testing

Information management

Documentation technology solutions

Product data life-cycle management services

Application support services

Deployment and migration planning and support

Document management planning and management

Process planning and support services

Archiving

Digitisation

Doc control

Improving business efficiency

Citec’s expertise enables you to find new ways for optimizing operational efficiency and reducing costs in your business. We can play a significant role in improving business efficiency by ensuring that your project and its information is produced and handled most efficiently.

Resource management

Citec’s solutions for resource management will help you to succeed within your line of business and reduce the risk of a mismatch in existing and needed competence. By using Citec’s experts your company will not have to maintain an extra pool of in-house specialists to meet the peaks and slow downs in the market demand of your company’s services.

Allowing you to concentrate on your core competence

Citec works to bring measurable value to you by creating and merging project information. This is often done by handling parts of - or entire projects on your behalf. This allows you to fully focus on your business while Citec’s focus is on developing those areas of your operations that are not your core competence.

Partnering – a proven concept

Lower cost and better quality, is that achievable for you?

Citec’s target is to develop long term business relationships that in the end create a competitive advantage for you. Our partnering concept is built on solid experience. Business relations improve significantly with our partnering concept. The communication is smoother and the risk for sub-optimization is substantially smaller in long term partnerships.

We like to think that Citec’s added value comes through our ability to understand your – and your customers’ – visions, needs and ways-of-working. Our target is to make you succeed and to become your preferred partner.

• Citec references