Customer: A global leader in power and automation technologies
Customer Key Issues
The ratio of documentation efficiency was 0,08 (the Citec average is 0,25). The costs of non-modular documentation were 200 €/page.
Citec Solutions
Citec documentation team communicates directly with the customer’s R&D projects with no intermediaries.
Single sourcing makes the publishing of documentation in different media and in different formats (e.g.,pdf, html, online help) more effective.
Modularity considerably increases the reuse of content and graphics.
Citec provides the guidelines and a standardised process for creating customer documentation.
Launching a lessons learned session as a part of the final inspection also benefits the succeeding projects.
Customer’s Benefits
Costs reduction
Costs are invoiced per actually executed effort.
The project progress and the implementation of documentation are intensified. Single sourcing and content reuse increase efficiency.
A well-structured change management process reduces costs, and the customer can better anticipate possible extra costs.
Controlling and monitoring the project budget is easier, which reduces the fault management costs.
Inducting new project personnel is easier and more cost-effective.
Higher quality
The quality of documentation is verified in inspections. The customer gets more positive feedback from their end-users.
The customer gets more profitable projects and new prospects with quality documentation.
Key Results
The ratio of efficiency is now 0,25. The costs of modular documentation are 144 €/page.