Quality at Citec

Quality at our heart

One of our core values is excellence – this means that we continuously develop our competences to be able to offer the best expertise and superior quality to our customers.

We focus on quality in deliveries, the project and service quality levels, and corporate quality. We want to be your preferred long-term engineering and technical documentation partner today and in the future. At Citec, we are therefore committed in improving and maintaining the effectiveness of the quality management system and will make sure that the quality policy is communicated and understood at all levels within the company.

Citec Way of Working

The Citec Way of Working ensures that we deliver services and products with superior quality, at the right time, with the right scope and to the agreed costs. To follow up these goals, we:

think as One Citec and maintain and follow a common management system
take responsibility for customer requirements and expectations
have mutual confidence within our company
continuously develop our competencies and competitiveness

Our quality policy

We are committed in providing superior quality in all operations. Our quality policy states we shall strive to fulfil expectations and requirements from our customers, suppliers, employees and other stakeholders in addition to the society in which we are working.

Citec Quality Policy

Customer satisfaction follow up

We utilise a digital project feedback system where we ask for feedback from you from individual projects and on yearly basis. On a scale of 1 to 5, our target is to reach a minimum of 4. Results are reported and reviewed throughout the organisation and also reported to Citec’s board of Directors.

Capturing lessons learnt is an integral part of every project and serves several purposes. The lessons learnt serve as valuable input for use by other project managers who are assigned similar projects.

We strive for superior quality

We think that the responsibility for correct quality lies with everyone within the organisation, and it is every employee’s duty to follow up and fulfil the agreed procedures and instructions.

At Citec, our management has the ultimate responsibility for enforcing the quality policy. They support initiatives that can fulfil the stated quality goals and objectives, including quality improvement. In addition to this, the managers:

give the employees the correct information and training in order to ensure the right quality;
work for good relations between the employees, work environment and co-operation;
stimulate an innovative atmosphere in order to motivate, learn and use new skills as well as share best practices.

Certified quality

We currently hold the following quality certificates:

ISO 9001 & 14001 certification in Finland, France, Germany, India, Norway and Sweden

In addition, Citec Oy Ab is registered as a supplier in Nordics & Central Europe Pre-qualification system and has an Achilles certification.

In addition JQS Certificate of Qualification for suppliers to the oil industry in Norway and Denmark.

We take quality seriously – trust us!

Quality at Citec

Quality at our heart

Citec Way of Working

Our quality policy

Customer satisfaction follow up

We strive for superior quality

Certified quality

For more information, Kindly contact:

Katarina Westeren-Hagnäs